How to Handle Special Circumstances for Waiters/waitresses

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1.Splitting a Bill / Customer Fights Over the Bill

When two or more people at a table request the bill and cannot agree on who is going to pay, try to set the bill in the middle of the table.

Try not to get involved in picking a winner in the tab paying lottery. You have more to lose when guessing wrong than to gain by guessing right. Stay neutral.

2.Vegetarians / Customers with Food Allergies

Always be attentive to special food orders. If you know a little bit about vegetarianism or food allergies, talk to the customers about the subject and chances are that they will feel a lot more comfortable with you looking out for their order.

Vegetarians and people with food allergies are serious about their diets. They almost always appreciate a server who is sympathetic or knowledgeable about their dietary needs/choices.

3.Customers with Babies

When you get a table that includes babies, you should try to expedite the dining experience for that table (and always bring extra napkins). Ask if you can take the meal order with the drink order. Bring the check when they are done eating (before all the plates are cleared).

In general, babies have short attention spans and can get fussy in a hurry. Parents are usually very appreciative of prompt service that allows them to enjoy a meal without listening to their child crying the whole time.

4.Receiving Bad Tips

Look at every bad tip as an opportunity to improve.

Most of the time, bad tips are given because people do not like the service they have received. If you get a bad tip, you should ask yourself the following:

• Was the service slow?
• Did I say something to upset someone at the table?
• Did I ignore a request?
• Did I flash an excess body part?

There are other times when people really do not have the money to spend on dinner out, and leave very small tips. If this is the case (and it¡¯s hard to tell), then the best course of action would be to stick the money in your pocket and wish the customers a good evening.